TERMS & CONDITIONS AND PRIVACY POLICY

Monica Kade (The Moment HQ)
ABN: 60 976 587 681
monica [at] monicakadecopy.com
+61 422 238 069

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PRIVACY POLICY

1. ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS

Monica Kade (The Moment HQ) is committed to protecting your privacy. This Privacy Statement outlines the privacy practices we undertake with the information collected when you interact with our website. By accessing www.monicakadecopy.com you acknowledge and fully understand this Privacy Statement and freely consent to the information collection and use described in this Website Privacy Statement.

2. PARTICIPATING MERCHANT POLICIES

Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in Company services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

3. INFORMATION WE COLLECT AND HOW WE USE IT

We collect certain information from and about its users three ways: directly from our web server logs, cookies, the user, including in response to surveys and questionnaires.

I. Web Server Logs
When you visit our website, we may track information to administer the site and analyse its usage. Examples of information we may track include:

• Your Internet protocol address
• The kind of browser or computer you use
• Number of links you click within the site
• State or country from which you accessed the site
• Date and time of your visit
• Name of your Internet service provider
• Pages you viewed on the site

II. Use of Cookies
We may use cookies to personalise or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programmes or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalise a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalised functionality.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings, this may disable some of the functionality on our website.

III. Personal Information of Users
Visitors to our website may register for certain services such as a weekly email, or purchase products from the online Shop. When you register or make a purchase, we will request some personal information such as name, address, email, or telephone number, and other relevant information.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

• To fulfil your service requests for products or services
• To protect ourselves, our customer or our vendors from liability or to defend our rights, including investigations of fraud or misconduct
• To third parties who have agreed in writing to maintain such information in confidence and use such information solely in performance of services to us
• To respond to legal process or comply with law, including subpoenas
• To entities under common ownership or control with us or to our owners, or
• In connection with a merger, acquisition, or liquidation of the company

If after you opt-in or after having not initially taken an opportunity to opt-out, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at monica [at] monicakadecopy.com

4. USE OF WEB BEACONS OR GIF FILES

Company web pages may contain electronic images known as web beacons – sometimes also called single-pixel gifs – that allow Company to count users who have visited those pages and to deliver co-branded services. Company may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.

Some of these web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognise your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. Company prohibits web beacons from being used to collect or access your personal information.

5. DO NOT TRACK

We have not implemented any technology that would effectively recognise do-not-track signals and note that some content available on our Site is made available through relationships with third party providers who we do not control and who may collect and/or disclose personally identifiable information.

6. HOW TO CORRECT, UPDATE, OR DELETE YOUR INFORMATION

If you would like to: access, correct, amend or delete any personally identifiable information we store about you, register a complaint, or simply want more information, contact us at monica [at] monicakadecopy.com

7. HOW WE PROTECT INFORMATION

We use reasonable procedures to protect the personal information that we collect from you against loss, theft and misuse, as well as unauthorised access, disclosure, alteration and destruction. We cannot guarantee the security of our databases or the security during transmission to us of the information you supply over the Internet. You can help us by taking precautions to protect your personal information when you are on the Internet and only disclose information that you want made public. Change your passwords often using a combination of letters and numbers and make sure to use a secure web browser.

For the purposes set out in this Privacy Policy, personal information may be transferred to, processed, stored and accessed by us, our affiliates and third parties in Australia and in other jurisdictions where we or they operate. Courts and other authorities in these jurisdictions may, in certain circumstances, be entitled to access your personal information. By using the website, you consent to this transfer, processing, storage and access of your personal information in and/or outside of the jurisdiction in which you reside.

8. CHILDREN UNDER 13

We do not specifically market to or knowingly collect personal information from children under 13 for marketing purposes. Because some information is collected online, it may not appear to be the personal information of a child under 13. If a child under 13 submits personal information to us and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you are under 13, please do not register for any of our services or provide us any information about yourself (such as your name or email address).

9. AUSTRALIAN PRIVACY PRINCIPLES

Monica Kade complies with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). We collect, use, store and disclose personal information in accordance with these principles. If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us at monica [at] monicakadecopy.com.

10. CHANGES TO THIS PRIVACY POLICY

We have the discretion to occasionally update this privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

This policy was last modified on 28th May 2019.

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TERMS & CONDITIONS

Please refer below to the terms and conditions regarding the purchase of The Moment HQ events, business or personal services ("Services"), business or personal programmes ("Programmes") or products (the "Product(s)") and podcasts ("Podcasts").

1. ENGAGEMENT

Thank you for accepting our offer to provide you with Services, Podcasts, Programmes and/or Products. By placing an order/booking or payment, you acknowledge that you have read our Terms and Conditions as they appear below and agree that the placement of the order/booking or payment together with these Terms and Conditions form a contract between you and us.

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COPYWRITING PROJECT TERMS & CONDITIONS

2. PAYMENT TERMS

Upfront Payment: Project investment is required in full and upfront for all copywriting projects under $5,000 AUD. Payment constitutes acceptance of these terms and conditions. Upon project confirmation, an invoice will be issued and your project will be scheduled upon receipt of full payment. Projects commence only after cleared funds are received.

Projects Over $5,000: For projects over $5,000 AUD, payment terms may be negotiated and agreed upon in writing prior to project commencement. Any agreed payment plans must be paid in accordance with the arranged payment instalment dates. If payments are not received on scheduled dates, Monica Kade reserves the right to suspend work and withhold delivery until payment is current.

Payment Methods: Payment methods will be communicated by Monica Kade depending on the service, product or programme being purchased.

International Payments: All international payments are in Australian Dollars and include GST (where applicable) and are based on the current conversion rate at the time of booking/payment.

Processing Fees: Credit card processing fee of 4.6% applies to all card transactions.

3. LATE PAYMENT TERMS

Late payments incur a 10% fee of the total invoice amount, with an additional 10% charged for each subsequent business week the payment remains overdue.

Monica Kade reserves the right to suspend all work and withhold delivery of materials until payment (including late fees) is received in full.

Continued non-payment may result in referral to debt collection, with the client responsible for all associated collection costs and legal fees.

A remittance receipt is required upon payment for all invoices.

4. COPYRIGHT AND INTELLECTUAL PROPERTY

Retention of Copyright: All copyright and intellectual property rights in copywriting work created by Monica Kade remain the sole property of Monica Kade until payment is received in full, including any applicable late fees.

Transfer Upon Payment: Upon receipt of full payment, all rights transfer to the client for their exclusive use.

Non-Payment: Non-payment or partial payment means no rights are transferred and the work may not be used, published, distributed, or reproduced in any form or medium.

Portfolio Use: Monica Kade reserves the right to showcase completed and paid work in her portfolio, website, social media, and marketing materials unless the client requests confidentiality in writing. Clients may request anonymity or exclusion from portfolio use at any time.

Existing Intellectual Property: Monica Kade retains all right, title and interest in all intellectual property used for the Services, Programmes, Products and Podcasts. In performing the Services, Programmes, Products and Podcasts, Monica Kade does not transfer title in any pre-existing intellectual property and title to all such intellectual property remains with Monica Kade.

5. PROJECT DELIVERY AND COMMUNICATION

Monica Kade's approach is inherently collaborative. Clear communication channels are established to ensure project success. Your feedback and insights are valued throughout the process, as the most successful partnerships thrive on open dialogue and iterative refinement.

Monica Kade is committed to delivering exceptional copy within agreed timeframes. Specific delivery schedules will be confirmed upon project commencement and receipt of all required materials.

Timeline: Projects will be completed within the mutually agreed timeframe. Should unforeseen circumstances arise that impact delivery (from either party), written notice must be provided within 72 hours to arrange revised completion dates.

Delivery Notification: You will be notified by Monica Kade on your project commencement dates and approximate completion dates.

6. CLIENT RESPONSIBILITIES AND MATERIALS

The client agrees to provide all necessary information, materials, brand guidelines, access to relevant personnel, and timely feedback required to complete the project within 48 hours of request.

Delays in providing materials or feedback will extend project timelines accordingly.

If materials are not provided within 30 days of project commencement and payment, the contract is considered terminated with no refund issued.

7. REVISION PROCESS AND APPROVAL

Initial Drafts: Upon receipt of all required project materials, work commences according to established deadlines. Initial drafts will be submitted for your review and feedback.

Revision Requests: All revision requests must be submitted in writing (unless alternative arrangements have been agreed). We can collaborate using Google Docs, Word's track changes, or your preferred review platform.

Included Revisions: The initial project fee includes up to two (2) rounds of revisions within the original project scope. Revisions are defined as changes to the copy within the original brief parameters.

Additional Revisions: Additional revisions beyond two rounds will be quoted separately. Changes to project scope, strategy, target audience, or messaging constitute new work and will be priced accordingly.

Approval Timeline: You have 14 business days to review and approve submitted work. If no correspondence is received within this period, the work is deemed approved and the project (or project phase) is considered complete. After this period, further revisions will be charged as additional services.

Approval Confirmation: Approval of copywriting or other services must be clearly stated in writing via email.

Final Balance: Once final approval has been received, the project will be closed and final balance (if any) of the account is due as per the payment plan or arrangement.

8. CHANGE IN SCOPE

Any modifications to the original project brief during the execution of the project will render the quote invalid and additional fees may be applied.

Unless otherwise agreed, a new quote will need to be approved and a revised payment made before work can restart.

9. PROJECT CANCELLATION AND REFUNDS

Cancellation by Client After Payment:
If the client cancels the project after payment and work has commenced:

• Cancellation before first draft delivery: 50% refund of project fee
• Cancellation after first draft but before final delivery: 25% refund of project fee
• Cancellation after final delivery or approval: No refund

Refunds are processed within 14 business days of written cancellation notice.

Cancellation Prior to Commencement:
If you wish to cancel a service or programme you can do so with these restrictions: if you cancel at least 48 hours in advance of the service or programme commencing you will be credited back any paid fees for use on other Monica Kade services, products or programmes. This credit is valid for 12 months from the original service, product or programme purchase or commencement date. If the cancellation is made less than 48 hours of the service or programme commencing there is no refund and no credit.

Non-Attendance: If you do not attend the programme you have booked and paid for, your spot will be deemed to be forfeited by you and you will not be entitled to any refund or credit.

Termination Due to Non-Communication: Should there fail to be any communication from the client over a 30-day period (calculated from the last date of correspondence) for the contracted service, the contract is thereby terminated. There is no refund awarded under these circumstances.

Cancellation by Monica Kade: Monica Kade may cancel or make changes to the location, date or times of the service or programme for any reason and will notify you in writing or by phone call. In the event of cancellations or changes made by Monica Kade, if the service or programme is cancelled and not rescheduled we will give you a refund of monies paid. If the programme is rescheduled and you cannot make the changed conditions we will credit you within Monica Kade for monies paid. We shall have no further liability to you in respect of the cancellation.

Non-Transferable: Services, programmes or product fees are not transferable.

Refund Policy: You acknowledge that you shall not be entitled, and shall not claim a refund other than by strict compliance with this clause. You further acknowledge that this is an essential term of this agreement.

10. USAGE RIGHTS

Copywriting delivered is licensed for the specific use cases outlined in the project brief (e.g., website copy, email campaigns, social media content, print materials).

Use beyond the agreed scope requires additional licensing fees to be negotiated.

The client may not resell, redistribute, or sub-licence the copywriting to third parties without written permission and additional fees.

11. THIRD-PARTY CONTENT AND ACCURACY

While Monica Kade conducts reasonable research and fact-checking, the client is ultimately responsible for verifying all facts, statistics, legal claims, and regulatory compliance in the final copywriting.

Monica Kade is not liable for inaccuracies in client-provided information, materials, or claims.

12. AI AND TECHNOLOGY USE

Monica Kade may use AI tools, software, and technology to assist in research, ideation, editing, and workflow processes.

All final copywriting is created, reviewed, refined, and quality-controlled by Monica Kade personally to ensure brand alignment and effectiveness.

13. CONFIDENTIALITY

Monica Kade agrees to keep confidential any proprietary or sensitive client information shared during the project.

The client agrees not to disclose Monica Kade's rates, processes, or proprietary methodologies to third parties.

14. ADDITIONAL SERVICES

Should revisions fall outside the original project scope, additional services will be quoted separately based on project requirements.

Runway Day Pass: For urgent delivery requirements, the Runway Day Pass service provides priority scheduling with guaranteed 24-48 hour first draft delivery.

15. LIMITATION OF LIABILITY

You agree to limit any claim on Monica Kade to the cost of re-supply of equivalent products or services. The Australian Consumer Law and similar state and Commonwealth legislation in Australia may confer rights and remedies on you in relation to the supply of the products or services and programmes which cannot be excluded, restricted or modified. Monica Kade does not exclude such non-excludable rights but does exclude all other conditions and warranties implied by custom, law or statute.

Monica Kade: a. Excludes all terms, conditions and warranties implied by custom, the general law or statute or which cause any part of this agreement to be void ('Excludable condition'); b. Limits liability to you for breach of any Excludable Condition to the total amount actually paid by you under this agreement; c. Limits liability to you for any claim (whether arising in contract, tort or statute) for loss or damage suffered by you in relation to the performance of the services, podcasts, products or programmes to the total amount actually paid by you under this agreement; and d. Excludes all liability for contingent consequential direct indirect special or punitive damage (including but not limited to, lost revenue or lost profit) suffered by you in any way relating to the services, products, podcasts or programmes or your exercise of rights under this agreement.

16. DISCLOSURES

You acknowledge that neither Monica Kade, any of our representatives or any person we engage to perform the services and programmes or contents of any product material ('Relevant Persons') is an investment adviser or licensed by ASIC or any other governmental authority to provide investment advice; that the Relevant Persons do not purport to provide investment advice or operate an investment advice business (as defined in the Australian Securities and Investments Commission Act 2001 or Corporations Act 2001); and we may pay commissions to third parties arising from your entering into this agreement.

17. OTHER DOCUMENTS

Subject to your rights under the Privacy Act 1988, you may be required to complete and deliver to Monica Kade other documentation, including questionnaires.

18. GOVERNING LAW

This agreement is governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of the courts of New South Wales.

19. CHANGES TO TERMS AND CONDITIONS

Please note that these terms and conditions are subject to change at any time. Continued use of services constitutes acceptance of updated terms.

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CONTACTING US

If you have questions regarding our Privacy Statement, Terms and Conditions, their implementation, and/or our general practices, please contact us:

Monica Kade
www.monicakadecopy.com
Email: monica [at] monicakadecopy.com
Phone: +61 422 238 069

By using our site and services, you consent to our privacy policy and terms and conditions.

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THANK YOU!